Haya Fabrics operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Haya Fabrics is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls regarding the collection, processing, and disclosure of your personal information.
By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and shared.
Personal Information We Collect or Process
We may collect the following categories of personal information depending on your interaction with our Services, and as permitted by applicable law:
- Contact details: Name, billing/shipping address, phone number, email address.
- Financial information: Payment details (JazzCash, Easypaisa, card details), payment confirmations, and transaction details.
- Account information: Username, password, preferences, and settings.
- Transaction information: Products viewed, added to cart, purchased, returned, exchanged, or canceled.
- Communications with us: Customer service inquiries, WhatsApp or email interactions.
- Device information: Browser, IP address, network details, and device identifiers.
- Usage information: How and when you interact with our website and services.
Sources of Personal Information
We collect information:
- Directly from you when you create an account, place an order, or contact us.
- Automatically via cookies, analytics, and your device.
- From service providers (e.g., payment processors, courier partners).
- From Shopify and other business partners for secure transactions and analytics.
How We Use Your Information
We may use your personal information to:
- Provide and improve Services: Process payments, fulfill orders, ship products, process returns/exchanges, and personalize your shopping experience.
- Marketing & promotions: Send offers, discounts, and product updates by email, SMS, or WhatsApp (you may opt out at any time).
- Fraud prevention & security: Protect against unauthorized transactions and ensure account safety.
- Customer support: Respond to inquiries and requests.
- Legal obligations: Comply with law enforcement, court orders, or regulatory requirements.
How We Share Your Information
We may share your information:
- With Our Store Platform.
- With payment partners (JazzCash, Easypaisa, banks).
- With courier partners (TCS, and others for order delivery).
- With marketing partners for ads or promotions (only if permitted by law).
- If required by law, court orders, or during business transfers (e.g., sale/merger).
Relationship with Shopify
Our Services are hosted by Shopify. Shopify may collect and process your information for order processing, analytics, and fraud prevention. For more details, visit Shopify’s Privacy Policy.
Children’s Data
Our Services are not intended for minors under 18 years. We do not knowingly collect data from children. If you believe a child has provided information, please contact us to request deletion.
Security & Retention
We use reasonable safeguards to protect your personal information. However, no system is 100% secure; please avoid sharing sensitive details over unencrypted channels.
We retain data only as long as necessary to provide Services, meet legal obligations, and resolve disputes.
Your Rights
Depending on your country, you may have the right to:
- Access the personal information we hold about you.
- Request correction or deletion.
- Request data portability.
- Opt-out of marketing communications.
You may exercise these rights by contacting us at info@hayafabrics.com.